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Where is my router?

Newbie
Posts: 3
Registered: ‎23-12-2020

Where is my router?

I upgraded to fibre broadband last week 16th December, I was told that my upgrade would happen today 23rd December. All this had to be done online .

I have not received a new router !

As I am deaf so I cannot phone    (Plusnet know this!)    the online chat is not available, there is no online form offered to fill in & no email address offered to use.

I am totally stuck here & can't get any help , all I want is to ask where my router is after all I am paying Plusnet to provide a service but I can't get help!   It's 2020 , why can't Plusnet communicate with people ?

Any ideas anyone ?