Where is my router

[#1]

Due to change to fibre on28/5/21 with a new router. Still waiting for both to happen. No router or fibre.

[#2]

Moderators Note
This topic has been moved from Plusnet Feedback to My Order.

[#3]

Thanks for moving it to the correct location.

[#4 · Accepted solution]

Thanks for your post @steemalco 

I can see one of my colleagues has picked up the ticket 214775338 you've raised and progress your fibre order manually to our suppliers. Having checked the order now I can see the service is due to go live on the 10th before midnight.

We'll post your new router out to you before this happens.

[#5]

Thanks for the router router information.

I also need help on another matter. I cannot communicate verbally due to cancer treatment and this is a permanent condition. How can I deal with Plusnet without using the telephone?

Thanks 

[#6]

Thanks for getting back to me @steemalco

No problem, what do you need further help with?

Feel free to drop me a PM by going Here if you'd want to take it privately, or message us via Facebook/Twitter.

Also you can contact us through a text relay service, there's some more information Here.