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Where is my router/order status

Posts: 2
Registered: ‎19-10-2018

Where is my router/order status

Hi - I agreed to move to Plusnet from John Lewis back in early October. The first payment was taken and an indication that my fibre would be up and working within 10 working days. Alas, nothing, nil, zero, nada! No router, no chance of getting through on support line...not a great experience. In the meantime ordered BT fibre on our second line; installed, new router and up and working. Currently on hold with customer support - been waiting for 20 minutes and still in a queue. Service is pretty poor - thinking of reversing the order and going with another provider. 

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Where is my router/order status

Hi @Revmattsi


Thank you for getting in touch through the Community and I am so sorry that you haven't received notifications relating to your order progress.


I can see that you have spoken with a colleague regarding this today so have responded via this ticket here


If you have any further questions feel free to get in touch.