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When will my speed go to the promised 50-70 mbps?

thunterk99
Interested
Posts: 2
Registered: ‎18-01-2020

When will my speed go to the promised 50-70 mbps?

'Upgraded' to unlimited fibre extra almost 3 weeks ago now. My speed was a constant 36 mbps for around 3 years on unlimited fibre. its now dropped to under 20 mbps. I know they do some testing for the first couple of weeks but 3 weeks in its still 20 mbps.

Can someone explain when this will go to the estimated 50-70 mbps that I'm now paying for?

Seems like pay more get less. 

Anybody out there can help look into this please?