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When will my fibre broadband activate

Karim
Interested
Posts: 2
Registered: ‎05-04-2019

When will my fibre broadband activate

Yesterday i just received my router and was wondering when it will be activated
6 REPLIES 6
dvorak
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Re: When will my fibre broadband activate


Moderators Note


Post released from Spam and moved to My Orders

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DS
Champion
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Registered: ‎06-01-2017

Re: When will my fibre broadband activate

Welcome to the forums @Karim 

You should get an email (and possibly a text) when the phone line is activated.

You should then, though there could be a delay, an email (and possibly a text) when the broadband part is activated.

You should then connect the router and should be online

You'd also have been given a 'go live' date.

 

(Yes, a lot of should's there;))

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
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Registered: ‎02-05-2017

Re: When will my fibre broadband activate

Hi @Karim, thanks for getting in touch.

 

I've checked the orders for you now and it looks like they are due for completion on 23/04/2019.

 

Let us know if you need anything else.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Karim
Interested
Posts: 2
Registered: ‎05-04-2019

Re: When will my fibre broadband activate

Why is it so long ou expect me be offline for all that time
LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
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Registered: ‎06-08-2018

Re: When will my fibre broadband activate

Hi @Karim,

 

Thanks for getting in touch.


I'm sorry that your provisioning date is not as anticipated, I appreciate you'd like to have services fulfilled sooner and I apologise if this is not the case.

 

I have sent you a response about this here.


I trust this answers your query, however do let us know if you need any further assistance.

 

Thanks - LF

DS
Champion
Posts: 2,187
Thanks: 457
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Registered: ‎06-01-2017

Re: When will my fibre broadband activate

I totally understand your frustration @Karim 

I actually put a suggestion to BT in 2008/9 for a mobile data box that gives the customer access to the internet whilst delays like this occurred.

It only took them until 2018/9 to implement thisRoll_eyes

Maybe Plusnet could take this 'hint' too....?

Moderator's note by Mike (Mav): Quote removed at request.