When will my contract and router arrive ?
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When will my contract and router arrive ?
28-08-2020 8:57 AM
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Set up a new contract and router to arrive today 28/8
But haven't heard anything and the router hasn't arrived yet, no updates on my account either and no updates to billing either
Please help just looking for some information
Re: When will my contract and router arrive ?
28-08-2020 10:14 AM
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We ordered it on Monday, why is it just been dispatched now?
Just seems like they dispatched it today after asking for an order update on the phone
Re: When will my contract and router arrive ?
28-08-2020 10:17 AM
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So basically you guys didn't do anything when we first ordered it and because I called to check my order which was meant to be set up today and ready is now being set up on the 4th of September, can I please have the upgrade set up today like you first said you would have on the 28th please?
Not a good start plusnet
Re: When will my contract and router arrive ?
28-08-2020 10:38 AM
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If this is an upgrade from ADSL to Fibre then the date will depend on the availability of Openreach engineers to make the change in the local cabinet. The original estimated date often gets pushed back due to engineer availability. The main problem is that the Openreach/Plusnet systems interaction often doesn't notify customers of the date change automatically.
Routers are posted to arrive a day or two in advance of the committed date.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: When will my contract and router arrive ?
28-08-2020 12:01 PM
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They explained to me why and the router has now been posted and the upgrade will happen on the 4th of September which is now the committed date
Im just hoping it happens on the 4th and isn't pushed back again
Thank you
Re: When will my contract and router arrive ?
28-08-2020 12:42 PM
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It doesn't usually get pushed back a 2nd time unless Openreach have unexpected problems due to adverse weather etc and declare MBORC (matters beyond our reasonable control) in your area.
The problem is that the first date obtained when placing the order is really an estimated one given ORs normal availability, but this isn't clear to the customer. Once the order has got a committed date, which it sounds like your 4th Sept is, then that usually adhered to.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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