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When will my broadband go live pls.

FIXED
Guru100
Newbie
Posts: 4
Registered: ‎17-12-2019

When will my broadband go live pls.

Could someone confirm when my broadband will be available
Phone services were completed yesterday
Thanks.
4 REPLIES 4
jab1
Aspiring Legend
Posts: 12,207
Thanks: 3,881
Fixes: 151
Registered: ‎24-02-2012

Re: When will my broadband go live pls.

Have you had a text or email advising of the date for this?

If you have and it says '17.12.19' it can take up to midnight for all the systems to fall into place.

John
Guru100
Newbie
Posts: 4
Registered: ‎17-12-2019

Re: When will my broadband go live pls.

Can’t see any specific txt/email giving a date, but I have had a few correspondence from Plusnet as I have the kids mobiles coming over as well as BT sport.
Does it state this anywhere in my account if I’m logged in?
jab1
Aspiring Legend
Posts: 12,207
Thanks: 3,881
Fixes: 151
Registered: ‎24-02-2012

Re: When will my broadband go live pls.

I doubt it - sorry I can't be much help as I don't work for PN - if you still can't connect tomorrow, I'd give them a call.

John
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,192
Thanks: 1,449
Fixes: 255
Registered: ‎25-03-2015

Re: When will my broadband go live pls.

Fix

Welcome to our community forums @Guru100 

 

Apologies for any confusion or lack of confirmation of a broadband activation date, I've just checked your order and made sure your account has been updated accordingly.

 

You should now be able to get online. I hope this helps Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional