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When will my broadband become live

Beckyw
Newbie
Posts: 7
Registered: ‎06-03-2021

When will my broadband become live

I got a email today saying my home phone service is ready to use, when will my broadband become live?
9 REPLIES 9
jab1
Aspiring Legend
Posts: 11,161
Thanks: 3,673
Fixes: 136
Registered: ‎24-02-2012

Re: When will my broadband become live

Usually by the end of the following day, @Beckyw . You should receive a further email advising of the date. Welcome to the forums, BTW.

John
Beckyw
Newbie
Posts: 7
Registered: ‎06-03-2021

Re: When will my broadband become live

What should I do if I don’t get an email tomorrow and my internet is not active? I’ve been waiting 2 months next week to become online
jab1
Aspiring Legend
Posts: 11,161
Thanks: 3,673
Fixes: 136
Registered: ‎24-02-2012

Re: When will my broadband become live

I should have asked - are you actually going to be an ADSL or Fibre customer? If it is Fibre, it will actually depend on Openreach engineer availability as they need to physically connect you in the street cabinet. If it is ADSL, post back, and someone will advise you what to do.

John
Beckyw
Newbie
Posts: 7
Registered: ‎06-03-2021

Re: When will my broadband become live

It’s ADSL an engineer has been out today to connect it underground as there was no spares on the pol, shortly after I got a email saying my home phone service is ready to use but when I connect my router the internet light is red but everything else is green
Strat
Moderator
Moderator
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Registered: ‎14-04-2007

Re: When will my broadband become live

Moderators Note
This topic has been moved from ADSL Broadband to My Orders.

Customer and Forum Moderator. Windows 10 Firefox 105.0.1 (64-bit (64-bit)


jab1
Aspiring Legend
Posts: 11,161
Thanks: 3,673
Fixes: 136
Registered: ‎24-02-2012

Re: When will my broadband become live

@Beckyw OK, so as I said, you should receive a further email once the broadband service becomes live - it can take up to midnight for all the bits of the network to connect up.

What is the current situation?

John
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,198
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Registered: ‎21-04-2017

Re: When will my broadband become live

Hi Becky, welcome firstly to our community forums.

From what I can see your broadband order completed yesterday afternoon however our systems were a tad slow in activating your account, so that happened shortly after midnight last night and I can see you're up and running now.

Let us know if there are further issues or anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jab1
Aspiring Legend
Posts: 11,161
Thanks: 3,673
Fixes: 136
Registered: ‎24-02-2012

Re: When will my broadband become live

Thanks @Gandalf - hopefully we have another satisfied customer.Smiley

John
Beckyw
Newbie
Posts: 7
Registered: ‎06-03-2021

Re: When will my broadband become live

Yes all sorted now 5 past 12 last night it became active very pleased with how fast everything happened once I made my complaint, that was only because I wasn’t online for 2 months and used a lot of 4G. Hopefully will have no more problems thank you