When will my broadband become live
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When will my broadband become live
06-03-2021 9:34 PM
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Re: When will my broadband become live
06-03-2021 9:40 PM
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Usually by the end of the following day, @Beckyw . You should receive a further email advising of the date. Welcome to the forums, BTW.
Re: When will my broadband become live
06-03-2021 9:44 PM
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Re: When will my broadband become live
06-03-2021 9:48 PM
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I should have asked - are you actually going to be an ADSL or Fibre customer? If it is Fibre, it will actually depend on Openreach engineer availability as they need to physically connect you in the street cabinet. If it is ADSL, post back, and someone will advise you what to do.
Re: When will my broadband become live
06-03-2021 10:23 PM
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Re: When will my broadband become live
06-03-2021 10:37 PM
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This topic has been moved from ADSL Broadband to My Orders.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: When will my broadband become live
07-03-2021 7:29 AM
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@Beckyw OK, so as I said, you should receive a further email once the broadband service becomes live - it can take up to midnight for all the bits of the network to connect up.
What is the current situation?
Re: When will my broadband become live
07-03-2021 8:06 AM
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Hi Becky, welcome firstly to our community forums.
From what I can see your broadband order completed yesterday afternoon however our systems were a tad slow in activating your account, so that happened shortly after midnight last night and I can see you're up and running now.
Let us know if there are further issues or anything else you'd need help with.
Re: When will my broadband become live
07-03-2021 8:09 AM
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Thanks @Gandalf - hopefully we have another satisfied customer.
Re: When will my broadband become live
07-03-2021 11:59 AM
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