When will my broadband be active?

[#1]

I've just switched from sky to plusnet my account said my broadband would be active from midday yesterday (the 20th) . But it is still not working and my account now says
"We're waiting for confirmation that your broadband order, due , has completed." When will I be able to get online?

[#2]

Hi there,

I'm sorry to see that your order was delayed slightly but I'm glad to see that this has been picked up and dealt with via ticket 126271885 today.