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When will my broadband be activated?

Janbar14
Newbie
Posts: 1
Thanks: 1
Registered: 2 weeks ago

When will my broadband be activated?

I am trying to find out when my broadband will be activated.  I have had an email to tell me my phone line will be activated today but have heard nothing regarding broadband and there is no activation date in my account.  My previous broadband provider has cancelled my broadband today so I am now without.  Do I plug in the router, turn on and hope for the best? 

 

5 REPLIES 5
cordyline
Hooked
Posts: 8
Registered: 2 weeks ago

Re: When will my broadband be activated?

Don't hold your breath. 28 days since I ordered and no router or date for connection. Plusnet have become really really bad.
idonno
Aspiring Champion
Posts: 1,382
Thanks: 459
Fixes: 6
Registered: ‎22-10-2015

Re: When will my broadband be activated?


@Janbar14 wrote:

Do I plug in the router, turn on and hope for the best? 

 


I would.............

Ever helpful. Grin Sure, I’d love to help you out. Now which way did you come in?
cordyline
Hooked
Posts: 8
Registered: 2 weeks ago

Re: When will my broadband be activated?

Seriously I would ring them up and try to cancel. I ordered a month ago. I checked on the status of my order today, and apparently my phone line is up and running but the internet is still going through. The truth is no router/internet and my phone line is now dead.

Are Plusnet in financial troubles?
HarleyQuinzel
Plusnet Help Team
Plusnet Help Team
Posts: 9
Thanks: 3
Registered: ‎01-12-2020

Re: When will my broadband be activated?

Hello @Janbar14

Thank you for getting in touch.

Both your home phone and broadband orders have been completed and your account has been fully activated on the 20/04/21.

If you have not done so already, please connect your router and you will be able to receive a connection.

- Beth from Sheffield

 Bethany
 Plusnet Help Team
cordyline
Hooked
Posts: 8
Registered: 2 weeks ago

Re: When will my broadband be activated?

I haven't received the router yet....