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When will fibre go up?

FIXED
Hooked
Posts: 7
Thanks: 1
Registered: ‎04-09-2020

When will fibre go up?

Hi all, I'm back. I noticed in the email I got that Plusnet expected us to be switched over the 7/9/20, which is today. I haven't heard anything as of yet so not sure whether to raise anything. Little impatient over here, I guess! Will I get an email or text to confirm when we're ready to go? 

Many thanks!

8 REPLIES 8
Moderator
Moderator
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Re: When will fibre go up?


Moderators Note


This topic has been moved from Fibre to My Order

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Hooked
Posts: 7
Thanks: 1
Registered: ‎04-09-2020

Re: When will fibre go up?

Well, still haven't heard anything sadly. Been checking email, Plusnet mail and my account. 

Hooked
Posts: 7
Thanks: 1
Registered: ‎04-09-2020

Re: When will fibre go up?

I've had to leave a message for the support team because I still haven't heard anything. Very strange!

Hooked
Posts: 7
Thanks: 1
Registered: ‎04-09-2020

Re: When will fibre go up?

I think at this point, I'm just talking to myself but I figured I'd keep the forum updated in case anyone else is wondering if they're the only one this is happening to. I've heard nothing regarding my switch. No reply from support team. Not very impressed, to be honest. Checked the bt wholesale site everyone suggests on other topics, but it's not saying anything about an open order. 

Superuser
Superuser
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Registered: ‎30-07-2007

Re: When will fibre go up?

 

Checked the bt wholesale site everyone suggests on other topics, but it's not saying anything about an open order. 

Yes, that information seems to have been removed by Openreach/BTW,  it was obviously proving too useful!!

 
 
Plusnet Help Team
Plusnet Help Team
Posts: 762
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Registered: ‎06-08-2018

Re: When will fibre go up?

Fix

Hi @weeamanda96,

 

Thanks for getting in touch and apologies for any delay in your provisioning, I appreciate the frustration.

 

I've left you a voicemail and have sent an update about your order here.

 

I trust this is satisfactory, please feel free to get back to us via the ticket or here if you have any further query.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Hooked
Posts: 8
Registered: ‎24-08-2020

Re: When will fibre go up?

What was the problem here?

 

I have the exact same issue. Fibre was due to be activated on 11 Sep and have heard nothing from Plusnet.

Hooked
Posts: 7
Thanks: 1
Registered: ‎04-09-2020

Re: When will fibre go up?

Hi Ryan, not sure what the issue was if I'm honest. Only just heard from Plusnet this morning. Apparently there was a delay, but it's now been passed to Openreach for activation, expected to activate on the 15th. I guess they must be running way off schedule, but if they were keeping people updated, it wouldn't be too much of an issue. I did find it annoying not hearing ANYTHING. Hopefully you'll get an update soon.