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When will I get Broadband?

Commography
Newbie
Posts: 2
Registered: ‎17-11-2018

When will I get Broadband?

I signed up to Plusnet on 9th Oct and you took payment straight away.
The phone line went live on 16th Nov, why that took so long I don’t know.
I’ve had no emails/messages to inform me when my broadband will be working? Sky cut my old supply off at 9am on 16th Nov.
We both work from home, so I hope you don’t inform me it’s going to be weeks...
Oh and trying to contact Plusnet is a joke, I’m already regretting leaving Sky and you haven’t started supplying us yet.
2 REPLIES 2
Commography
Newbie
Posts: 2
Registered: ‎17-11-2018

Re: When will I get Broadband?

Broadband not working, I received an email yesterday confirming it’s live.
I have an orange light and flashing red broadband light 🙈😤
Can’t check the line, don’t have landline phone (who uses these in 2018?).
Plusnet states line was checked before confirming and never an issue with Sky.
The Plusnet experience has been very poor
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,128
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: When will I get Broadband?

Sorry to hear that.

From what I can see this is resolved now as your connection is online?

Let us know if you're still having issues

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team