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When is my broadband going to activate?

FIXED
ohm
Hooked
Posts: 6
Thanks: 2
Registered: 26-04-2016

When is my broadband going to activate?

Hi there,

 

I was wondering if someone from Plusnet could tell me when my broadband is due to activate? My username is ohmnet.

My telephone line was switched over to you this morning, but on my order status page, there are placeholder names where the BB date should have been inserted. See below:

Phone

Line Only

Your order is now complete

Your call plan is ready to use.

Your phone number is 0*********.

 

Broadband

Unlimited Fibre Extra Broadband

Your order is due to complete

The engineer appointment to install your broadband service is booked for %appointmentDate%between %appointmentStartTime% and %appointmentFinishTime%.

Unavailable at this time? Change it up to two working days before - just call us on 0800 432 0200.

If you've ordered a router it will arrive before your activation date. Please don't connect it until we confirm you're active.

 

Thanks for your help

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,543
Thanks: 247
Fixes: 111
Registered: 01-01-2012

Re: When is my broadband going to activate?

Fix

Just taking a look now.

[edit]

The broadband order should complete by the end of today

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ohm
Hooked
Posts: 6
Thanks: 2
Registered: 26-04-2016

Re: When is my broadband going to activate?

Yay! Thank you for your help Smiley