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When do we actually go live?

FIXED
mpmc
Newbie
Posts: 2
Registered: Thursday

When do we actually go live?

Hi there,

I recently switched our phone & broadband from BT to plus.net due to the price increase, and after some confusion over wording on the BT side of things - "cancel order for phone cancelled, your service will continue" -  it was confirmed we switch over on the 22nd of August. However, we received another e-mail & text saying the 9th of Sept?

 

 

Could someone confirm the correct date please?

 

Thank you.

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 16
Thanks: 6
Fixes: 1
Registered: a week ago

Re: When do we actually go live?

Hi @mpmc,

 

I am really sorry for any confusion.

 

Can you please private message us with your username so we can look into this.

 

Thank you,

 

Aisha,

If this post resolved your issue please click the 'This fixed my problem' button
 Aisha Khan
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 16
Thanks: 6
Fixes: 1
Registered: a week ago

Re: When do we actually go live?

Fix

Hi @mpmc,

 

Thank you for providing me with your username.

 

I really am sorry if you were provided with any incorrect information. This is to confirm that your order completion date is 07.09.18.

 

I understand that the original date for this order was 22.08.18 but I am afraid the next engineer appointment we had available to finish the external work and connect you to fibre was 07.09.2018.

 

I apologise for any inconvenience caused.

 

Should you have any further queries, please let us know.

 

Thank you,

 

Aisha

 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Aisha Khan
 Plusnet Help Team
mpmc
Newbie
Posts: 2
Registered: Thursday

Re: When do we actually go live?

Thanks @AishaK!

 

Could you please update ticket #180706026, so we have a record of this?

 

Thank you.

Plusnet Help Team
Plusnet Help Team
Posts: 16
Thanks: 6
Fixes: 1
Registered: a week ago

Re: When do we actually go live?

@mpmc,

 

No problem. Always here to help.

 

Have done! Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Aisha Khan
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 16
Thanks: 6
Fixes: 1
Registered: a week ago

Re: When do we actually go live?

@mpmc,

 

No to worry, always here to help.

 

I have updated the ticket for you.

 

Thank you,

 

Aisha

If this post resolved your issue please click the 'This fixed my problem' button
 Aisha Khan
 Plusnet Help Team