When am i being connected to broadband

[#1]

Initially told 5 to 7 days after phone. Phone connected on 02/10. Told by Customer service 15/10. Still no message/email to say it is connected. I am not impressed with how this is progressing.

[#2]

Moderators Note.

Moved to My Orders from Broadband

[#3]

Wow thanks for moving it to the correct place. How about getting straightforward answers to the question. My last call to customer services took 45 minutes to get through. It seems Plusnet can't cope. Have I made a poor choice?

[#4]

@amberandkim moderators are just customers like yourself and have no access to PN to answer your questions.
Hopefully a staff member will be along shortly to answer your question.

[#5 · Accepted solution]

Hi there,

Apologies that you weren't activated as expected yesterday, I've just checked your order and it's now showing as complete. If you connect your router up following the instructions you should be able to connect and get online.

[#6]

Ok. Up and running now. Thanks

[#7]

Glad to hear all is active and working @amberandkim

If you need any further assistance, don't hesitate to let us know.