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Whats happening with my order?

Nothing
Newbie
Posts: 2
Registered: ‎03-10-2018

Whats happening with my order?

‎03-10-2018 10:17 AM

Ordered PlusNet over a month ago. Was given 1st October as the takeover date. Sky has pulled the plug and nothing from PlusNet. No modem. No word. Nothing.

 

[-Censored-] poor. Left with no internet now and customer services is a joke.

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Nothing
Newbie
Posts: 2
Registered: ‎03-10-2018

Re: Whats happening with my order?

‎03-10-2018 2:49 PM

I managed to speak with someone in customer services and they are working to resolve the issue.
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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,907
Thanks: 1,525
Fixes: 479
Registered: ‎01-01-2012

Re: Whats happening with my order?

‎03-10-2018 7:23 PM

Apologies for the delayed response.

We'll update you regarding this as soon as we know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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dvorak
Moderator
Moderator
Posts: 29,503
Thanks: 6,627
Fixes: 1,483
Registered: ‎11-01-2008

Re: Whats happening with my order?

‎03-10-2018 8:15 PM

Moderators Note.
Moved to My Order from Fibre
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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