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I'm a new customer transfering from another provider. Signed up to Plusnet on 21/10/18 but have had no contact, or new router, from Plusnet apart from to say Direct Debit is set up and a payment has been taken.
Please accept my apologies for the delay in providing your services.
I have created a ticket on your account with regards to the orders been placed, you can access it here.
Our Provisioning Team will continue to monitor the order and provide you updates when we receive them but feel free to get back in touch if we can be of further assistance in the meantime.