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What's happened to my order

Posts: 2
Registered: ‎04-07-2020

What's happened to my order

I placed an order for broadband and phone in February, which was duly acknowledged. Since then I have had an email about COVID-19 and an email saying that the direct debit would in June (it didn't), but nothing else.

According to my account status the service has been almost ready for months.

I can understand delays due to the pandemic, but can't understand the lack of communication. It is pretty frustrating to phone and be told 'we can't take your call at the moment'!

Can someone get this moving please?


Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: What's happened to my order

Thanks for getting, @ donaldh.

I'm extremely sorry to see that your order failed to progress, please accept our apologies for any delay.

I have looked into the background reasons and spoke to you on the phone about this.


I thank you for your patience and sincerely apologise for any inconvenience you have experienced during this time.

If you have any further queries, please let us know. 


Thanks - LF