I placed an order for broadband and phone in February, which was duly acknowledged. Since then I have had an email about COVID-19 and an email saying that the direct debit would in June (it didn't), but nothing else.
According to my account status the service has been almost ready for months.
I can understand delays due to the pandemic, but can't understand the lack of communication. It is pretty frustrating to phone and be told 'we can't take your call at the moment'!