So I signed up for phone line and broadband package on 08/03, my phone line and broadband went off on 15/03 and I was told it would go live with you on 23/03
Since then I have had various emails and messages with different connection dates, messages telling me my contact has been cancelled, followed by another telling me a different connection date, then a message telling me I could not retain my landline number, then a message saying I would get a call from customer services that never happened
The latest date I now have is 14/04, meaning I have been 1 month without phone and broadband, yet I have had no more info about what is going on with my phone line?
I wouldn’t mind if they were emails from an actual person explaining what was going on and what the problem is, rather than auto generated emails, I have tried calling but give up after been on hold for 1/2 hour +
So I would appreciate it if someone could let me know what’s going on, my wife is a university lecturer who has to carry out online teaching so at present is having to go to my fathers house every day to work which isn’t very COVID secure,
Join the club. I signed up December 2020. Got welcome emails, welcome pack, they took my money and despite having internet since then, I don't apparently have an account with Plusnet and checking the order status, it has been pending for the last 4 months.