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What’s an open exception on the order?

FIXED
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,576
Thanks: 10,298
Fixes: 1,600
Registered: ‎21-04-2017

Re: What’s an open exception on the order?

Fix

‎05-03-2021 9:13 AM

Nice! I've added a response onto your support ticket 211511772 with an offer of a goodwill gesture to bring things to a close. Can you log into your account online then click Here to respond to the ticket and post back afterwards?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Message 16 of 18
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Cadence000
Hooked
Posts: 9
Thanks: 3
Registered: ‎26-02-2021

Re: What’s an open exception on the order?

‎05-03-2021 10:16 AM

Hi, not sure if responded to the ticket correctly? I have left a message there as well, regarding the offers of credit.
Thanks for your efforts Anoush, it’s appreciated! To be fair, everyone I’ve spoken to and had written dialogue with has been exemplary!
Kind regards S.
Message 17 of 18
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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,576
Thanks: 10,298
Fixes: 1,600
Registered: ‎21-04-2017

Re: What’s an open exception on the order?

‎05-03-2021 10:45 AM

Yep we've received your comment on the ticket. As a heads up if you refresh the webpage after you post your reply it'll duplicate the response, due to the way our systems work. 

Cheers for the kind words, no problem at all, I'm happy we finally got there in the end and you're back up and running.

I've added a response to the ticket now, once you've got back to me over there I'll reply as soon as I can.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Message 18 of 18
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