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What kind of operation is this?

rujolondon
Newbie
Posts: 1
Registered: ‎03-10-2020

What kind of operation is this?

First I wasnt able to order online as the website crashed, so I had to call up and do everything on the phone.

 

The engineer was supposed to be at mine 1 or 2nd of October ( I actually ordered for 2nd but the guy on the phone put in 1st even though I repeated 2nd to him).

 

I payed engineer, first month wifi and router costs, engineers did not show up at all nor any further communication.

 

Chat is not available nor can you call customer services. I have been so angry at this stage as this internet is vital, that I tried to call to cancel, but have been on hold for 20+ min for 3 times now. What is this?? 

 

You take the money happily but you do not show up or install your device and then do not even leave a way to chase up resorting your customers to post to this community forum, shambles. 

 

Please either cancel me immediately and fully refund me or sort out an engineer visit ASAP.

 

 

1 REPLY 1
Strat
Moderator
Moderator
Posts: 30,597
Thanks: 3,461
Fixes: 515
Registered: ‎14-04-2007

Re: What kind of operation is this?

Moderators Note
This topic has been moved from ADSL Broadband to My Order.

Customer and Forum Moderator. Windows 10 Firefox 90.0.2 (64-bit)

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine