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What kind of operation is this?

Posts: 1
Registered: ‎03-10-2020

What kind of operation is this?

First I wasnt able to order online as the website crashed, so I had to call up and do everything on the phone.


The engineer was supposed to be at mine 1 or 2nd of October ( I actually ordered for 2nd but the guy on the phone put in 1st even though I repeated 2nd to him).


I payed engineer, first month wifi and router costs, engineers did not show up at all nor any further communication.


Chat is not available nor can you call customer services. I have been so angry at this stage as this internet is vital, that I tried to call to cancel, but have been on hold for 20+ min for 3 times now. What is this?? 


You take the money happily but you do not show up or install your device and then do not even leave a way to chase up resorting your customers to post to this community forum, shambles. 


Please either cancel me immediately and fully refund me or sort out an engineer visit ASAP.



Community Veteran
Posts: 31,320
Thanks: 1,610
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Registered: ‎14-04-2007

Re: What kind of operation is this?

Moderators Note
This topic has been moved from ADSL Broadband to My Order.
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