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What is my broadband activation date?

roncirillo
Just browsing
Posts: 1
Registered: ‎27-12-2018

What is my broadband activation date?

Hello, I placed an order on December 10th for fibre internet and line rental only.  I was not given any dates for activation.  I then received notice that the line would go active on December 20th, and it seems to have, but I have not received a router, nor have I been given a broadband activation date.  Can someone people let me know when I should expect to have internet?  Thank you.

1 REPLY 1
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: What is my broadband activation date?

Hello @roncirillo

 

I am deeply sorry to hear you have not received your router and have not been informed when your broadband services is due to go live.

 

I have looked into this matter for you and responded to your query via a ticket. You can view this ticket by Clicking Here

 

Should you require any further assistance, please do get back in touch with us.

 

Best wishes.