cancel
Showing results for 
Search instead for 
Did you mean: 

What has happened to my order?

Newbie
Posts: 2
Registered: ‎14-12-2020

What has happened to my order?

I placed an order for broadband and phone line in November so that it would be ready when I moved on the 11th this month. I have the router but have yet to receive an email saying I can activate it.
Last text was 1st December saying it would be 3 to 5 working days.

Since then my order has been rejected, accepted, rejected, when I queried it I was told my order is delayed as I missed an appointment. When I asked what appointment, my order was promptly cancelled?
I can't get through on the phone now as they won't connect. When I did get through earlier they couldn't hear me due to very poor reception, which is why I need WiFi as well as for work purposes.
Can someone please tell me what is going on and why am I paying for a service I haven't received?

Thanks
1 REPLY 1
Newbie
Posts: 2
Registered: ‎14-12-2020

Re: What has happened to my order?

Further to the above I would very much like to cancel this order and be refunded so I can go elsewhere. I literally cannot do work without it.