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What happens if my hub doesn't arrive in time for switchover

paulgul
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Registered: 05-04-2007

What happens if my hub doesn't arrive in time for switchover

Perhaps I'm being over cautious but I ordered an upgrade from adsl to fibre yesterday, my email states the switch should take place next Tuesday (5th Dec), another email states my hub will take 3 to 5 working days to arrive after dispatch (when ever dispatch may be) - this seems rather close to the switchover.

If my hub doesn't arrive in time, after switchover will I still be able to use my current hardware to receive standard adsl or will I be without internet?

Paul

 

9 REPLIES
Community Veteran
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Re: What happens if my hub doesn't arrive in time for switchover

Which router are you using at the moment?

If it is not a VDSL router, then you will be without internet if the new one does not turn up.

Perhaps @Gandalf or another staff member can let you know if it has been shipped.

paulgul
Rising Star
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Registered: 05-04-2007

Re: What happens if my hub doesn't arrive in time for switchover

Its not VDSL, its a PN Thompson TG585 V8

RealAleMadrid
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Re: What happens if my hub doesn't arrive in time for switchover

Are you sure that is a confirmed switchover date (i.e. confirmed by a response from BT openreach)  or just PlusNet's requested date which doesn't mean a lot. It seems pretty quick to me. There are many posts on here where FTTC upgrades are delayed by shortage of BT engineers to do the changeover.

paulgul
Rising Star
Posts: 605
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Registered: 05-04-2007

Re: What happens if my hub doesn't arrive in time for switchover

I'm not sure of anything Smiley I only requested the change yesterday evening on Live Chat and received an almost immediate email saying

" We've received your product change request and have now started the process of moving your products to:

 
Broadband package: Unlimited Fibre (Without Phone)
 
Contract: 24 months
 
Hardware: None

This will change over on 5th December 2017 and your new cost per month will be £17.49.

and then a later email confirming the hub purchase - so I assumed the changeover date was as given

Plusnet Help Team
Plusnet Help Team
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Re: What happens if my hub doesn't arrive in time for switchover

Hi Paul.
I’ll take a look at things when I’m back in the office tomorrow. Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
paulgul
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Registered: 05-04-2007

Re: What happens if my hub doesn't arrive in time for switchover

Ok, my hub has arrived this morning @Gandalf if you could confirm the switchover date is still next Tuesday that would be good. 

Thanks, 

 

Paul 

Plusnet Help Team
Plusnet Help Team
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Re: What happens if my hub doesn't arrive in time for switchover

It looks like it's been delayed to the 9th due to engineer availability.

Apologies for any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
paulgul
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Re: What happens if my hub doesn't arrive in time for switchover

Ok, no great problem, thanks for getting back to me Smiley

 

Edit: Just realised the 9th is a Saturday, do engineers work weekends? 

Plusnet Help Team
Plusnet Help Team
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Re: What happens if my hub doesn't arrive in time for switchover

No problems.

And it’s been known to happen. Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team