What happens if my hub doesn't arrive in time for switchover

[#1]

Perhaps I'm being over cautious but I ordered an upgrade from adsl to fibre yesterday, my email states the switch should take place next Tuesday (5th Dec), another email states my hub will take 3 to 5 working days to arrive after dispatch (when ever dispatch may be) - this seems rather close to the switchover.

If my hub doesn't arrive in time, after switchover will I still be able to use my current hardware to receive standard adsl or will I be without internet?

Paul

[#2]

Which router are you using at the moment?

If it is not a VDSL router, then you will be without internet if the new one does not turn up.

Perhaps @Gandalf or another staff member can let you know if it has been shipped.

[#3]

Its not VDSL, its a PN Thompson TG585 V8

[#4]

Are you sure that is a confirmed switchover date (i.e. confirmed by a response from BT openreach)  or just PlusNet's requested date which doesn't mean a lot. It seems pretty quick to me. There are many posts on here where FTTC upgrades are delayed by shortage of BT engineers to do the changeover.

[#5]

I'm not sure of anything  I only requested the change yesterday evening on Live Chat and received an almost immediate email saying

" We've received your product change request and have now started the process of moving your products to:

•	Broadband package: Unlimited Fibre (Without Phone)
•	Contract: 24 months
•	Hardware: None

This will change over on 5^th December 2017 and your new cost per month will be £17.49.

and then a later email confirming the hub purchase - so I assumed the changeover date was as given

[#6]

Hi Paul.
I’ll take a look at things when I’m back in the office tomorrow.

[#7]

Ok, my hub has arrived this morning @Gandalf if you could confirm the switchover date is still next Tuesday that would be good. 

Thanks, 

Paul 

[#8]

It looks like it's been delayed to the 9th due to engineer availability.

Apologies for any inconvenience caused.

[#9]

Ok, no great problem, thanks for getting back to me

Edit: Just realised the 9th is a Saturday, do engineers work weekends? 

[#10]

No problems.

And it’s been known to happen.