What does sent back to prov-automation mean?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: What does sent back to prov-automation mean?
What does sent back to prov-automation mean?
17-07-2021 11:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I added some information to my Help Assistant open question . Underneath it now says
"The question has been released from hold and sent back to Prov - Automation"
What does this mean,please?
Re: What does sent back to prov-automation mean?
17-07-2021 11:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
This topic has been moved from General Chat to My Order
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: What does sent back to prov-automation mean?
18-07-2021 1:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks a lot for reaching out @ruthe
I wouldn't worry about the Prov - Automation" thing, it's just a workflow which our automated system uses to place orders for customers.
I've seen your note on there though and have now manually removed the call feature from your line, it'll no longer appear on later bills. We were unable to do this while the upgrade order was going through , but should now be sorted
I've also closed down the Prov - Automation" ticket as no further work is required in that specific workflow. Let us know if you need anything else, we'll be happy to help.
Re: What does sent back to prov-automation mean?
19-07-2021 9:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you very much for your help, Adam 🙂
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: What does sent back to prov-automation mean?