What does 'Automation failure in our application' mean?
Hi @JonoVo2
Now about arranging refunds for the downtime etc...
@Gandalf has already done this, but if you check your ticket you'll see I've applied a little something extra.
Thanks for your patience in getting this matter resolved, hopefully it's plain sailing from here.
I'm so pleased that you finally have what you wanted and I'm sorry its taken so long, please accept my apologies
