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Went live yesterday but router still not arrived

Kdud
Newbie
Posts: 1
Registered: ‎25-03-2021

Went live yesterday but router still not arrived

We went live yesterday but haven’t received our router. We have waited all day and even went down to speak with the post lady who checked and nothing. Spoke to customer service who advised they had checked and Royal Mail stated it would be delivered today. Really frustrating as we both cannot work without it
2 REPLIES 2
Mav
Moderator
Moderator
Posts: 20,622
Thanks: 3,890
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Registered: ‎06-04-2007

Re: Went live yesterday but router still not arrived

Moderator's note(s):

Thread moved from My Router to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

alvor
Newbie
Posts: 2
Thanks: 1
Registered: ‎25-03-2021

Re: Went live yesterday but router still not arrived

Exact same here. They seem to think because someone pressed a button that it must be royal mail's fault. I don't have a contract with them! They should be sending it urgently by courier. I now have no security, hearing controls gone and can't work from home. Absolutely fuming. Shocking service and I won't be staying and I also won't be paying exit fees