Showing results for 
Search instead for 
Did you mean: 

Website for Reward Card does not exist

Posts: 1
Registered: ‎10-08-2019

Website for Reward Card does not exist

I've received my Reward Card yesterday (Friday 9th Aug) and the letter instructs me to visit the website cited on the back of the card itself - - however that website appears not to exist. I haven't received the activation code either.

Dialling the number on the letter for help, there appears to be no humans to speak to, just a disembodied voice giving me options to press 1 or 2, neither of which deals with having a website that doesn't exist.

Suggestions ?


Posts: 9,995
Thanks: 2,610
Fixes: 206
Registered: ‎30-07-2007

Re: Website for Reward Card does not exist


@Chicken1973 This thread reported the same problem. I believe from that thread the correct website is i.e minus the www

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Plusnet Help Team
Plusnet Help Team
Posts: 20,673
Thanks: 7,015
Fixes: 1,171
Registered: ‎21-04-2017

Re: Website for Reward Card does not exist

Cheers for getting in touch and I'm sorry to see you're having issues with activating your reward card.

Hopefully the solution @MisterW provided helps but if you need any further assistance feel free to yell.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team