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We've found a potential problem on your telephone line.

knightrider2
Newbie
Posts: 3
Thanks: 1
Registered: ‎19-06-2019

We've found a potential problem on your telephone line.

I placed an order to switch my broadband and phone to plusnet on 6th July, shortly after this I received my welcome pack and router. However on 12th June I received an email informing me that there has been a problem processing my order, having logged in and checked my order status it states "We've found a potential problem on your telephone line.". A week has now passed and I have not had any further updates, and am unsure what the issue is as it is currently working fine with my existing provider?! The switch date is meant to be 20th June, can you please shed some light on this?

5 REPLIES 5
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,131
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: We've found a potential problem on your telephone line.

Thanks for getting in touch @knightrider2

From what we can see the order is going through fine and is due to complete on the 21st.

Let us know if you have any further questions

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
knightrider2
Newbie
Posts: 3
Thanks: 1
Registered: ‎19-06-2019

Re: We've found a potential problem on your telephone line.

Hi Matthew,

Thanks for getting back to me, I have just checked my order status and as per the attached screenshot it is still showing with the line error?

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,131
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: We've found a potential problem on your telephone line.

Thanks for getting back to me @knightrider2

That page is a old page and as such isn't fully up to date.

I can confirm your order is progressing fine

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
knightrider2
Newbie
Posts: 3
Thanks: 1
Registered: ‎19-06-2019

Re: We've found a potential problem on your telephone line.

Hi Matthew,
It is now the 22nd and my broadband hasn't switched to Plusnet, are you able to provide an update please?
Rob
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: We've found a potential problem on your telephone line.

Hi @knightrider2,

 

It's all active now, it just needed to be manually updated following the line activated late last night. Pop in your new router, leave it to set up for about 5 - 10 minutes and you should be good to go. Let us know if you have any problems connecting.

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team