We're processing your order....

[#1]

8 days into my order, could I possibly get an update. Leaving everything to last minute without notification isn't sitting well with me for your competence.

[#2]

Sorry to hear that.

Looks like the previous provider of your address was in the process of stopping the active services on the line so we couldn't put your order through until this was completed.

I've now placed the order and your phone service should activate tomorrow.

We'll then place your broadband order and we'll let you know when your service should activate.

Apologies for any inconvenience caused and for the lack of communication so far.

[#3]

Looks like your phone line is now active so I've got your broadband order in place.

We'll confirm your activation date shortly. Thanks for your patience.