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We can confirm that your order for home phone has been cancelled

Newbie
Posts: 1
Registered: ‎05-12-2020

We can confirm that your order for home phone has been cancelled

I received the email below yesterday, out of the blue, confirming my home phone order has been cancelled. I haven't cancelled it and still want the service. My current phone and broadband service is due to finish on 10/12/20. I tried getting through to customer services all day yesterday and I'm still having no luck getting through today. Any ideas what is going on?

Dear ###

Account username: ###

We can confirm that your order for Home Phone has now been cancelled.

Should you wish to sign up for our Home Phone service in the future, you can do so though our website -
https://www.plus.net/upgrade_process.html

 

Thanks