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Want to cancel before 14 days but cant get through customer service?

Anonymous
Not applicable

Want to cancel before 14 days but cant get through customer service?

I have tried to call Plusnet numerous times a day over the past 4 days to discuss installation and it always says it's too busy and I need to call another time (Plusnet changed my installation date without notice). I raised a ticket, asked on twitter, and here without response.

I'm appalled by the lack of customer service so I want to cancel within the 14 days.

 

However, of course, I need to call customer service to cancel!! And I can't get through! 

Can someone help me cancel before I'm locked into the contract?

3 REPLIES 3
pint
Rising Star
Posts: 527
Thanks: 33
Fixes: 1
Registered: ‎19-08-2007

Re: Want to cancel before 14 days but cant get through customer service?

how much more time do you have?
jmr570
Newbie
Posts: 4
Registered: ‎19-08-2020

Re: Want to cancel before 14 days but cant get through customer service?

I feel the same. Do you know if cancellation is 14 days from the first date of billing? We still haven't received our router so I am paying for WiFi that we don't have and I cannot get through to customer services either 😞 I just want to cancel and save myself anymore hassle! 

Anonymous
Not applicable

Re: Want to cancel before 14 days but cant get through customer service?

My understanding is from the day you first paid for the installation+first month. I got a comment in another chat saying if I want to cancel I need to call customer service. So they essentially make it impossible for you to get through to cancel.