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Want to Cancel New order

maltby23
Newbie
Posts: 2
Registered: ‎04-08-2020

Want to Cancel New order

Hi

As per the many many other messages relating to zero customer service - Please take this message as my formal notification to cancel all plusnet services - I am within the 14day of my order as none of my services have yet to be activated.

Please could someone get back to me please.

4 REPLIES 4
Baldrick1
Seasoned Hero
Posts: 6,039
Thanks: 2,671
Fixes: 179
Registered: ‎30-06-2016

Re: Want to Cancel New order

@maltby23 

Be aware that you can’t give formal notification over this public forum.

You have 14 days from when you sign up to cancel if you are to avoid charges, it is unconnected with the go live date.

maltby23
Newbie
Posts: 2
Registered: ‎04-08-2020

Re: Want to Cancel New order

Thanks @Baldrick1  - is there any other way you can think of reaching out to a plus net contact - I am now considering biting the bullet to end this partnership before it begins etc.

I would like to think that PlusNet could provide me with a good service - however it is just the lack of Customer Support which is really off putting.

dvorak
Moderator
Moderator
Posts: 24,817
Thanks: 4,493
Fixes: 1,142
Registered: ‎11-01-2008

Re: Want to Cancel New order

The only ways to cancel are to phone or to write

Details for Customer options team are on this page https://www.plus.net/help/my-account/thinking-of-leaving/
0800 013 2632

Customer / Moderator
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If it fixed it click 'This fixed my problem'
Baldrick1
Seasoned Hero
Posts: 6,039
Thanks: 2,671
Fixes: 179
Registered: ‎30-06-2016

Re: Want to Cancel New order

@maltby23 

i agree that due to Covid Plusnet customer services are not good at the moment. With a bit of luck this post will be picked up by a staffer who will repond.