Really concerned about Plusnet and difficulties with switching, I was meant to go live on The 1st, then the 5th, then finally today, 15 October. The email said something about delays with suppliers frame management team. I switched because I thought PN would be more efficient, I can't even get through with 45 minutes waiting times! To make things worse my line is dead and will need an engineer. I am disabled and need the net for buying food, skyping drs, etc. Ofcom were very sympathetic and sent a direct email to PN in light of my condition. The staff have been fine, as usual it is higher management and policy.