Really concerned about Plusnet and difficulties with switching, I was meant to go live on The 1st, then the 5th, then finally today, 15 October. The email said something about delays with suppliers frame management team. I switched because I thought PN would be more efficient, I can't even get through with 45 minutes waiting times! To make things worse my line is dead and will need an engineer. I am disabled and need the net for buying food, skyping drs, etc. Ofcom were very sympathetic and sent a direct email to PN in light of my condition. The staff have been fine, as usual it is higher management and policy.
Sorry to hear about the disappointing level of service you have received since signing up with us. I am glad to see that since this post that your phone fault has been fixed and your broadband is set to go live shortly.
I am aware that a provisioning advisor is taking personal ownership to resolve the issues you have experienced. However, If there is any further assistance I can offer please let me know as I'm happy to assist.