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Waiting to be connected

RGoodhall
Newbie
Posts: 4
Thanks: 1
Registered: ‎18-02-2019

Waiting to be connected

I paid the initial switch over fee on the 28/1/19 and was told I would be connected today. My router as arrived but I’ve had no internet since this morning and it’s now 11pm.
3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,317
Thanks: 5,958
Fixes: 996
Registered: ‎21-04-2017

Re: Waiting to be connected

Hi there.

I can see your order completed quite late last night but your account hasn't activated automatically so I've pushed this through.

Can you let us know how it goes once you've setup your router?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
RGoodhall
Newbie
Posts: 4
Thanks: 1
Registered: ‎18-02-2019

Re: Waiting to be connected

All up and running thanks, got the txt msg around midnight so I plugged in my router and it’s working fine.
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,317
Thanks: 5,958
Fixes: 996
Registered: ‎21-04-2017

Re: Waiting to be connected

Cool, let us know if you need any assistance

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team