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Waiting to be connected to broadband

Posts: 1
Registered: ‎13-10-2020

Waiting to be connected to broadband

After switching on August the 13th to Plusnet phone and broadband it has just been a nightmare.  I am still waiting for the switch to happen!

I managed to speak to somebody on the 9th of Sept and was promised resolution within 72 hours. My phone line was switched but not the broadband and now the order is just stuck!

This is a huge problem because I run a business from home.

It is Impossible to get connected to plusnet by phone, I haven't even managed to get in the queue the last week. 


Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: Waiting to be connected to broadband

Thanks for your post @Neveragain2020 

I'm sorry for the delay with your order. Can you confirm you've received your router so we can complete the transfer?

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team