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Waiting to be connected to broadband

Posts: 1
Registered: ‎13-10-2020

Waiting to be connected to broadband

After switching on August the 13th to Plusnet phone and broadband it has just been a nightmare.  I am still waiting for the switch to happen!

I managed to speak to somebody on the 9th of Sept and was promised resolution within 72 hours. My phone line was switched but not the broadband and now the order is just stuck!

This is a huge problem because I run a business from home.

It is Impossible to get connected to plusnet by phone, I haven't even managed to get in the queue the last week. 


Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Waiting to be connected to broadband

Thanks for your post @Neveragain2020 

I'm sorry for the delay with your order. Can you confirm you've received your router so we can complete the transfer?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi