Waiting for line and broadband activation
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Waiting for line and broadband activation
21-01-2021 5:14 PM
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Thanks
Re: Waiting for line and broadband activation
21-01-2021 5:22 PM
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@tazaoska Welcome to the forums. Is your connection going to be ADSL or FTTC? If ADSL, it can take up to midnight of your 'activation day' for all the automated systems to 'mesh'. If it is FTTC, it could be pushed back (or work as expected) on the day, depending on OpenReach engineer availability, as this requires manual intervention at your cab.
FYI, the emails don't always get sent, for some reason.
Re: Waiting for line and broadband activation
21-01-2021 9:53 PM
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It turned out the issue was with BT Openreach, they hadn't completed the changeover order so Plusnet have re-ordered. Fingers crossed it's all sorted in 10 days time 🤞
Re: Waiting for line and broadband activation
22-01-2021 8:14 AM
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@tazaoska Sadly, that happens all too often. Hope it works this time - keep us updated.
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