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Waiting for activation of my broadband

Posts: 4
Registered: ‎08-05-2018

Waiting for activation of my broadband

Hello, I'm writing here because I couldn't connect to online chat.


I wanted to ask about status of my order because I did received router already, my phone line is working but my broadband not.

I ordered it on 23.04.2018 so it's really long time waiting.


I'm new customer but already a bit disappointed.


Thanks for info..

Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Waiting for activation of my broadband

Hi @Sharter0N

Thanks for getting in contact. Looking into the broadband order, I can see this has recently completed, your account details have been updated and you appear to have an active connection on your side?

Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team