Plusnet took over my line on Wednesday 31 October from BT, with unlimited fibre and phone with evening and weekend calls. The broadband started working in the afternoon. However on Thursday 1 November we realised that the phone was not working correctly. it would ring 4 times, no caller ID, just saying incoming call, and then when we did not get to the phone in time go to Plusnet answer machine rather than our phone answer machine. I spent one and a half hours on the phone to Plusnet support (most of it waiting to speak to someone). Not sure if it was a result of this but the phone started ringing 8 times, with caller ID, but still went to Plusnet answering service. Also I discovered there was no mention of home phone on my account, and I was not able to access the Home Phone Control Panel, getting messages either that I don't have home phone, or that it is already signed up to home phone.
The support agent I spoke to said she was passing it on the the provisioning team and I would get a response within 48 working hours, ie by Monday. Several days later I have had no response, there were three open tickets which were suspended until Thursday 8 November. I updated them asking why did I have to wait. There has still been no response on the tickets (which have now reduced to one).
What do I have to do to get Plusnet to sort this out? I was with Plusnet for several years before moving house and having to use BT, support was excellent then.
