Waiting almost a month for my "Survey" to be completed.
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Waiting almost a month for my "Survey" to be completed.
21-11-2016 2:50 PM
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Re: Waiting almost a month for my "Survey" to be completed.
21-11-2016 5:18 PM
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why dont you just leave & try a decent provider
Re: Waiting almost a month for my "Survey" to be completed.
22-11-2016 8:36 AM
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I'm worried if I do this I'll be back where I started and will go back to the back of the queue!! I also live out deep in the countryside so I'm limited to what providers I can use. PlusNet and BT are the only two that will give me unlimited broadband where I live.
If it keeps up though I won't have a choice but to try BT I'm just giving PlusNet the benefit of the doubt and hoping they get their bums in gear!!
Re: Waiting almost a month for my "Survey" to be completed.
22-11-2016 1:12 PM
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I can sympathise. I paid £257.86 on 21st October for a new line and a years package upfront.
So far we have had / 22 emails/ 3 cancelled installation dates from open reach/ many many minutes hanging on the line to speak to plus net/ promises of calls back.
Any suggestions of where to go with this?
Re: Waiting almost a month for my "Survey" to be completed.
22-11-2016 1:39 PM - edited 22-11-2016 1:40 PM
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Request a full refund and move on?
M
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Waiting almost a month for my "Survey" to be completed.
22-11-2016 1:47 PM
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Please read above.
Re: Waiting almost a month for my "Survey" to be completed.
08-12-2016 6:15 PM
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Hello @abillybob - thank you for raising the issue via the forums.
Is your account still active; as in still progressing? If so, could you please drop me a PM with the username and I'll endeavour to find out what I possibly can for you?
Regards,
Mark
Re: Waiting almost a month for my "Survey" to be completed.
09-12-2016 10:26 AM
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This was posted 3 weeks ago.... I have moved to BT who have already sorted it for me. Something you failed to do in over a month they did in 2 weeks.
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- Waiting almost a month for my "Survey" to be compl...