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Voicemail and Call Protect not working on number (and maybe never have)

FIXED
Andy18
Newbie
Posts: 2
Registered: ‎28-08-2020

Voicemail and Call Protect not working on number (and maybe never have)

Voicemail and Call Protect not working on number (and maybe never have)

 

Plusnet web interface says both active.

 

Currently I hear the following when trying to access these features:

        1571 "This line doesn't have a call answering service. ..."

        1572 "<ding ding ding>   The service cannot be connected".

 

History:

Moved from BT to Plusnet on Monday 24.8.19

Same day, I added Call Protect via Plusnet web.

        Received emails saying I'd requested removal of, and successfully removed Voicemail.

        Plusnet web then told me both Voicemail and Call protect awaiting activation.

        Couple days later, Plusnet web changes to both active.

        I did not receive any "it's been activated" emails (as forum suggest I should have).

2 REPLIES 2
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,373
Thanks: 246
Fixes: 59
Registered: ‎07-12-2017

Re: Voicemail and Call Protect not working on number (and maybe never have)

Fix

Thanks for your time @Andy18. As mentioned, these services weren't live on the back end system; I have now placed the order and will be back in touch on Wednesday to ensure they are working.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Andy18
Newbie
Posts: 2
Registered: ‎28-08-2020

Re: Voicemail and Call Protect not working on number (and maybe never have)

,

Many thanks - they started working a few minutes after you poked them.

Thanks for looking at the forum and calling me re the fix.