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Very unhappy with sign up process!

Posts: 1
Registered: 29-12-2017

Very unhappy with sign up process!

I went through the sign up process for a new LIne + BB package with PN entering my details as well as paying the first amount, then entered bank details for the direct debit, then when I pressed continue, all that happened was redirecting to the Plusnet Homepage

 Zero confirmation or acknowledgement that my account was setup.

I cannot Login to my Plusnet Account either with the UN and PW I set up when entering details for this account.

PN do not have my email as I only ticked the box for a new Plusnet email, which I set up when entering my details

Also I wanted to change over from my old ISP on a particular date, but there was no option to notify PN of the date on sign up


Now  I am very worried that I was scammed by a fake site 

Plusnet Help Team
Plusnet Help Team
Posts: 5,641
Thanks: 1,450
Fixes: 287
Registered: 21-04-2017

Re: Very unhappy with sign up process!

Welcome to the community forums @Tarzan

It sounds like an account wasn't created. Was any money taken from your bank account?


Also, I'll be happy to arrange a call back to sign you up if you want.

Feel free to PM me your contact number.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team