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Very unhappy with sign up process!

Tarzan
Newbie
Posts: 1
Registered: ‎29-12-2017

Very unhappy with sign up process!

I went through the sign up process for a new LIne + BB package with PN entering my details as well as paying the first amount, then entered bank details for the direct debit, then when I pressed continue, all that happened was redirecting to the Plusnet Homepage

 Zero confirmation or acknowledgement that my account was setup.

I cannot Login to my Plusnet Account either with the UN and PW I set up when entering details for this account.

PN do not have my email as I only ticked the box for a new Plusnet email, which I set up when entering my details

Also I wanted to change over from my old ISP on a particular date, but there was no option to notify PN of the date on sign up

 

Now  I am very worried that I was scammed by a fake site 

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Very unhappy with sign up process!

Welcome to the community forums @Tarzan

It sounds like an account wasn't created. Was any money taken from your bank account?

 

Also, I'll be happy to arrange a call back to sign you up if you want.

Feel free to PM me your contact number.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet