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Urgently need to change moving date

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Newbie
Posts: 3
Registered: ‎02-12-2019

Urgently need to change moving date

I spoke with someone a few weeks ago to advise them of our house move. We agreed for services to be switched over on 12/10/20. Unfortunately the move has been delayed so I need to push this date back to mid November.

I have tried calling every day of the week, spent hours on hold, attempted live chat, opened tickets, sent messages on Facebook...all with no results.

This level of service is unacceptable. Your policy on house moving is to get in touch four weeks before the move and to give atleast a week's notice if the date changes. This is exactly what I have tried to do but you are making it impossible.

I require confirmation ASAP that the move date has been amended. The service at our current property or the new property CANNOT be cut off.
2 REPLIES 2
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Newbie
Posts: 3
Registered: ‎02-12-2019

Re: Urgently need to change moving date

After being on the phone for over an hour I managed to speak with someone who said they would help me arrange this. The last update I had is that it was being arranged but no confirmation.

 

Please can someone who works at Plusnet and monitors this forum take a look at my account and confirm the current date for the house move?

 

I honestly wish I had just ended my contract and arranged for a new account to be setup with a different supplier. Now I'm tied into another 18 months with Plusnet and it's awful Customer Services.

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Plusnet Help Team
Plusnet Help Team
Posts: 8,062
Thanks: 959
Fixes: 391
Registered: ‎01-01-2012

Re: Urgently need to change moving date

Thanks for your post @agprimrose

I'm sorry to hear about the poor experience you've had,

I can confirm that my colleagues have amended your order correctly 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team