Upload speed
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Upload speed
11-11-2017 7:55 PM
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Hi. Last week I upgraded my service to Unlimited Fibre Extra. However my speed still seems to be the same for both upload and download. 2Mb/s and 38Mb/s. How long does the change usually take to complete?
Thanks
Re: Upload speed
12-11-2017 8:39 PM - edited 12-11-2017 8:39 PM
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Should be within 24 hours so it looks like it hasn't happened. PlusNet will probably blame customer service agent error or ordering system automation failure which are amongst their most common excuses for poor service.
Re: Upload speed
12-11-2017 8:43 PM
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Thanks for the reply. Is it likely someone from PlusNet will pick this up from here, or is it better if I contact their support team direct?
Re: Upload speed
12-11-2017 9:49 PM
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I contacted the Plusnet support desk. They have escalated it to Openreach.
Re: Upload speed
13-11-2017 4:00 PM
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Hi Martin.
It looks like the regrade order didn't make it over to our suppliers. I can see we've put it through yesterday and your service is due to upgrade tomorrow. Sorry for the inconvenience caused.
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