Upgrading from broadband to fiber, in the dark.
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- Re: Upgrading from broadband to fiber, in the dark...
01-08-2017 2:03 AM
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Hello, long story short, we ordered the upgrade by phone a few days ago for both the internet from "Unlimited Broadband" to "Unlimited Fibre Extra Broadband" and a slightly different phone package, unfortunately after that we have not received a date of any sort.
We were warned it would usually (but not guaranteed) to be in about 12 days and that the modem etc would be shipped the day prior to the change date, well, the modem came in the next day and since then the account states 'pending' for the fiber with a date prefix of "01/01/1970". Its not been 12 days so fair enough but, any help in knowing when we might expect the change to happen would be welcome.
Fixed! Go to the fix.
01-08-2017 2:20 AM - edited 01-08-2017 2:21 AM
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Keep an eye on BT's Broadband Availability site here.
Once your order has been placed it will show up there as an open order along with the expected install date.
Re: Upgrading from broadband to fiber, in the dark.
01-08-2017 3:58 AM
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There is an open order on your line which is due to complete by 14-Aug-2017.
Excellent, thanks for the assistance.
Re: Upgrading from broadband to fiber, in the dark.
01-08-2017 2:51 PM
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Let us know how the activation goes. I'd expect you to receive an automated email in the early hours of the morning, advising that your product change is complete but the actual work should be carried out by the evening.
Re: Upgrading from broadband to fiber, in the dark.
18-08-2017 10:52 PM
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Hi Gandalf, I've been having the same issue as the OP. I was told that my upgrade would occur on the 18th of August yet there has been no change to my connection speed. I checked my account page and also noticed the "01/01/1970" date next to my fibre order, so I then checked availability using the above link which says FTTC is currently available, so I'm not sure why it hasn't been activated yet.
Re: Upgrading from broadband to fiber, in the dark.
18-08-2017 10:55 PM
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Re: Upgrading from broadband to fiber, in the dark.
18-08-2017 10:56 PM - edited 18-08-2017 10:56 PM
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Yes. It says it's avaiolable
Re: Upgrading from broadband to fiber, in the dark.
18-08-2017 10:57 PM
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Re: Upgrading from broadband to fiber, in the dark.
18-08-2017 10:59 PM
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Okay I had another look and it says there's an open order to be completed by 1st September. Presumably this is when it actually gets activated? Kind of annoying; I feel I was mislead to believe it would be activated today.
Re: Upgrading from broadband to fiber, in the dark.
18-08-2017 11:07 PM
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I'm just a customer like yourself so don't have any more info.
Re: Upgrading from broadband to fiber, in the dark.
19-08-2017 10:50 AM
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Similar issue and the upgrade is now overdue. The BT site report open order to be completed by 18-Aug-2017. What can I do to follow up the case?
Re: Upgrading from broadband to fiber, in the dark.
19-08-2017 12:44 PM
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I had another look at my chat transcript when ordering the fibre upgrade and they said, "I have ordered the new router for you and you will be on the faster speeds on the 18th August." So yes, the member of staff pretty much lied to me and I still haven't received any explanation for the activation delay. Very disappointed.
Re: Upgrading from broadband to fiber, in the dark.
21-08-2017 2:55 PM
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We requested your fibre service to go live on the 18th. Unfortunately this has been delayed by Openreach because of engineer availability in your area. Apologies for any inconvenience caused.
It looks like the engineer was unable to find the cabinet and the job has been passed to another engineer tomorrow. Apologies for the inconvenience caused.
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